Shipping Policy
At Laure & Michæl, we are committed to providing an efficient and reliable shipping process to ensure that our customers receive their products in a timely and secure manner. Below is our shipping policy:
1. Order Processing:
1.1. Processing Time: Orders will be processed within 1-3 business days from the confirmation of payment.
1.2. Shipping Days: Shipments are made from Monday to Friday, excluding holidays and weekends.
2. Shipping Options:
2.1. Shipping Methods: We offer various shipping options, including standard, express, or scheduled delivery services, depending on the customer’s location and service availability.
2.2. Shipping Costs: Shipping costs will be calculated during the checkout process and may vary depending on the selected shipping method, destination, and package weight.
3. Delivery Times:
3.1. Estimated Delivery Time: The estimated delivery time will be provided during the checkout process and may vary depending on the customer’s location and the selected shipping method.
3.2. Delivery Delays: In case of delivery delays due to unforeseen circumstances, we are committed to informing the customer and providing updates on the status of their order.
4. Shipment Tracking:
4.1. Tracking Number: A tracking number will be provided once the order has been dispatched, allowing the customer to track the status of their shipment in real-time.
4.2. Tracking Information: Customers can access their order tracking information through our website or by contacting our customer service team.
5. Shipping Address:
5.1. Delivery Address: Customers are responsible for providing an accurate and complete delivery address when placing their order. We are not liable for packages delivered incorrectly due to incorrect or incomplete address information provided by the customer.
6. International Shipping:
6.1. Customs Fees and Taxes: For international shipments, customers are responsible for any customs fee, tax, or duty that may apply according to the laws and regulations of the destination country.
6.2. Shipping Restrictions: Certain products may not be available for shipment to certain countries due to legal or transportation restrictions. We reserve the right to cancel orders that cannot be shipped to the specified address.
7. Contact:
If you have any questions or concerns about our shipping policy, feel free to contact our customer service team at info@lauremichael.com or through our online contact form.
This policy is subject to change without prior notice. Last updated: 03/20/2024.
Returns and Refunds Policy
1. Returns:
1.1. Eligible Return Products: We accept returns of products that are in original, unused, unwashed condition with all original tags and packaging intact.
1.2. Return Period: Customers have a period of 30 days from the date of receipt of the product to request a return.
1.3. Return Process: To initiate the return process, customers must contact our customer service team via info@lauremichael.com. A return authorization will be provided, and customers will be instructed on the steps to follow.
1.4. Shipping Costs: Return shipping costs will be borne by the customer unless the return is the result of an error on the part of Laure & Michæl.
1.5. Inspection and Refund: Once the returned product is received and its condition verified, we will process the refund within 7-10 business days. The refund will be issued using the same payment method used for the original purchase.
2. Refunds:
2.1. Eligible Refund Products: Refunds can be requested for products that are defective, damaged during shipping, or do not meet customer expectations due to quality issues.
2.2. Refund Process: To request a refund, the customer must contact our customer service team and provide details of the issue along with photographic evidence if possible.
2.3. Refund Request Period: Customers must report the need for a refund within a period of 7 days after receiving the product.
2.4. Inspection and Refund Approval: Once the refund request is received and the provided evidence evaluated, we will determine the eligibility of the refund. Upon approval, we will process the refund within 7-10 business days.
3. Exceptions:
3.1. Non-Eligible Products: We do not accept returns or offer refunds for products that have been customized or modified to customer specifications, unless they are defective or damaged.
3.2. Sale or Promotional Items: Products purchased during special promotions, clearance sales, or offers are not eligible for return or refund unless they are defective or damaged.
4. Contact:
If you have any questions about our refunds and returns policy, feel free to contact our customer service team at info@lauremichael.com or through our online contact form.
This policy is subject to change without prior notice. Last updated: 03/20/2024.
